Shipping policy

Digital Delivery Policy

Last updated: October 15, 2026

Delivery by email

Keysolvia sells digital software products and activation licences. Your activation key and accompanying instructions are sent to the email address provided at checkout. No physical shipment is required.

Delivery timeframe

After payment confirmation, your order may be delivered immediately when processed straight away. Most orders are delivered within 30 minutes to 4 hours.

Occasionally, delivery may take longer if our team is temporarily offline or additional time is needed to obtain your activation key. In these less frequent cases, delivery takes up to 24 hours after payment confirmation.

Delivery is not always automated, so immediate delivery is not guaranteed. If an exceptional issue prevents delivery within 24 hours, we will notify you and explain the available resolution. Your rights concerning delayed or undelivered orders remain unaffected.

Check your email address

Please provide a correct email address at checkout and check your inbox, spam, and junk folders for your delivery email.

If you entered an incorrect email address, contact us promptly with your order number so we can verify the purchase and assist you.

If your order has not arrived

If you have not received your purchase within 24 hours of payment confirmation, email contact@keysolvia.com with your order number. We will investigate and arrange delivery or a refund where the order cannot be fulfilled, in accordance with our Return and Refund Policy and applicable law.

Installation and activation support

Receiving your activation key is separate from installing and activating the software. Follow the instructions supplied with your purchase. If you experience difficulty, contact us by email or through our published WhatsApp contact. Our team will guide you through installation and activation.

Contact

For delivery questions, email contact@keysolvia.com and include your order number.