Privacy policy
Privacy Policy
Last updated: October 15, 2026
Keysolvia sells digital software products and activation licences through keysolvia.com. This Privacy Policy explains how personal information is collected, used, and shared when you browse our website, place an order, or contact us.
The business responsible for your information is [Legal name of the business or owner], trading as Keysolvia, located at [Business address, country].
Information we collect
Depending on how you use our website, we collect information you provide, information generated through your use of the website, and information supplied by service providers involved in your transaction.
- Contact and billing information, such as your name, email address, telephone number, and billing address.
- Order information, including purchased products, payment status, transaction references, and requests concerning your order.
- Account information, where you create an account, including account identifiers and preferences.
- Support communications, including messages and screenshots you choose to send by email, WhatsApp, or our contact form.
- Technical and usage information, such as your IP address, browser, device identifiers, and interactions with our website.
Payment providers process payment information according to their own privacy notices. The information available to us depends on the payment method and provider used. Please do not send full payment card details, passwords, or full activation keys through support messages.
How we use information
We use personal information to process payments, fulfil digital orders, provide purchase-related communications, assist with installation and activation, manage customer accounts where applicable, maintain website security, prevent fraud, and meet applicable legal and accounting obligations.
Where marketing or personalised advertising is enabled, information may also be used for these purposes, subject to applicable consent requirements and your choices. You may unsubscribe from promotional emails using the unsubscribe option provided. Essential order and support communications may continue.
Cookies and similar technologies
Our website uses cookies and similar technologies to support essential functions such as checkout, security, and remembering preferences. Where enabled, additional technologies may support analytics or advertising.
Where consent is required, non-essential technologies should operate according to your consent choices. You can manage available choices through the website’s privacy controls and your browser settings. Blocking essential cookies may affect website functionality.
When information is shared
Information may be shared with service providers as necessary to operate our store, process payments, deliver digital purchases, provide customer support, maintain security, and support enabled analytics or marketing tools.
We may also disclose information when legally required, to protect rights and investigate fraud, or in connection with a business transfer, subject to applicable safeguards.
Our ecommerce platform
Our store is hosted on Shopify. Shopify processes personal information to operate and support the store and may process certain information for its own purposes as described in its privacy notices. Some processing depends on the features enabled for our store and your privacy choices.
For information about Shopify’s practices and available rights, visit the Shopify Privacy Policy and Shopify Privacy Portal.
Email, WhatsApp, and external websites
When you contact us through an external service such as WhatsApp, that provider also processes information according to its own privacy policy. Links to software publishers, payment providers, or other external websites are governed by those providers’ privacy practices.
International processing
Our platform and service providers may process information in countries outside your country of residence. Where applicable law requires safeguards for international transfers, those transfers must be covered by an appropriate legal mechanism.
Security and retention
We take reasonable steps to protect personal information, but no online system or transmission method is completely secure.
We retain information for as long as reasonably necessary to fulfil orders, provide support, maintain required records, resolve disputes, and comply with applicable obligations. Retention periods vary according to the information and its purpose.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your information; restrict or object to certain processing; withdraw consent; or opt out of certain advertising-related uses and disclosures.
To make a request, email support@keysolvia.com. We may need to verify your identity. Some information may need to be retained for legal reasons. You may also have the right to complain to the relevant data protection authority.
Children’s privacy
Our store is not directed at children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
Changes to this policy
We may update this policy to reflect changes to our practices or applicable requirements. We will publish the revised version here, update the date above, and provide additional notice where required.
Contact us
For privacy questions or requests concerning your personal information, contact:
Keysolvia
Business or owner: [Legal name]
Email: support@keysolvia.com
Address: [Business address, city, postal code, country]